Comprehensive CRM system for this telecom business covering all phases of Customer Association Cycle
NetProphets had developed the CRM System for our Broadband Services, with interfaces with the Billing System, our webportal. Netprophets’s extensive experience in developing CRM Systems and its interfaces, and their expertise in following a systemic approach, enabled us to define the Functional Requirements very accurately, and get a system ready for use in record time.
Head - Information Systems,
Nextra is an emerging world-class Internet Service Provider (ISP) providing internet services to both Business and Home segments using Fiber to the Home (FTTH), Fiber to the Neighbourhood (FTTN), Copper and Wireless media.
Nextra-CRM is a custom built platform for Nextra that implements business processes and manages business operations from Lead Generation to Customer Servicing and Collections.
NetProphets has built this custom platform for Nextra after a thorough study of Nextra's business processes which were then redefined to weed out gaps and to arrive at a workable process baseline.