Live Helpdesk Chat services
NetProphets deploys a Chat Application, as a CRM solution for clients looking to provide online customer services over their website.
NP also backs up the Chat App. with off-site customer service agents for clients opting to outsource their back-office customer support.
As an application, the Live Chat is built on the Java platform and is offered as a hosted solution on the NP servers. Its features include:
• Customer-window and Agent Window.
• Customer registration to enter.
• Agent alert when a new customer enters the Chat.
• 3 concurrent customer windows.
• Built-in macros for standard customer service lines.
• Transcript save and capture.
• Auto email to customer at the end of every chat, for a copy of the chat transcript.
• Advertising window for brands/services in the Customer Window.
• Administrative features for Agents, with login and access rights.
• Super Administrative feature to create and manage online agents.
• Reporting features on the performance of each Agent, time on chat, customer feedback etc.
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