Lead Management Software - CRM Applications Lead Generation Application at NP

A leading web and Application Development company, India (An ISO 9001:2000 company)


			Reckitt Benckiser A media monitoring software handling RB's brands worldwide. DeviDoll Goes live with its online business retailing ethical, high fashion apparel in the UK. Fabindia Our POS and Supply Chain System engagement moves into year 3. WIHD A unique Extranet for Westchester Institute of Human Development, New York. Airtel Broadband & Telephone One of the first indian enterprises to integrate its customers with Googlemail. CRM NP subsidiary adds EmaarMGF and Unicon Financial Services to list of clients. Multimedia NP launches InstantImpact, a multimedia BPO for developing flash products.

Business Lines

	Applications Services
	Retail
	Customer Relationship Management
	Multimedia


	Lead Management
	Task Management
	Email Marketing
	Call Center services

	Live Helpdesk Chat services

Our Mission :

To architect customer experience strategies and develop solutions for each process within the customer life cycle.

Download our Credentials

Lead Management Application

InSync, our subsidiary company that specializes in this space, offers clients the option of using a bespoke Lead Management product or customizing one of its own, if the business processes are unique.

Software features at a glance:

1. Customer registration via all forms of customer enquiry:

Web-based, where the form is auto populated over client websites.
SMS based, where a short code enquiry is received as an alert on our system, allowing a customer service representative to call back and fill in the lead.
Call-in, where customer service representatives receive the call and fill in the lead, in person.
Walk-in, again the leads are filled in person.

2. Source of Lead recording and reporting.

3. Order processing across a variety of sales tasks:

Send a Brochure
Set up a presentation
Respond with Quotation
Make follow-up calls
Send an Email

4. Monitoring these tasks across representatives. The system records leads assigned to representatives and reports on the performance of these leads per representative.

Agent/Representative accountability management
Lead gestation management
Conversion reporting and management

5. Reporting dashboards:

Nos. of leads
Leads per source
Conversions by Representative/Source/Periods
Average time of conversion
And a combination of parameters allowing Management to make some informed judgements on the performance of the sales program.

Get in touch

Call for a presentation, a demonstration of the Product to discuss how we can help you automate your sales processes effectively. Write in here.


	Type of Work • Custom Integrated Software • Ecommerce • Email Marketing
	Our Clients

Applications Services | Retail | Multimedia | Flash Presentation India | CRM Applications