Lead Management Application
We offer our clients the option of using a bespoke Lead Management product or customizing one of its own, if the business processes are unique.
Software features at a glance:
1. Customer registration via all forms of customer enquiry:
- Web-based, where the form is auto populated over client websites.
- SMS based, where a short code enquiry is received as an alert on our system, allowing a customer service representative to call back and fill in the lead.
- Call-in, where customer service representatives receive the call and fill in the lead, in person.
- Walk-in, again the leads are filled in person.
2. Source of Lead recording and reporting.
3. Order processing across a variety of sales tasks:
-
Send a Brochure
- Set up a presentation
- Respond with Quotation
- Make follow-up calls
- Send an Email
4. Monitoring these tasks across representatives. The system records leads assigned to representatives and reports on the performance of these leads per representative.
- Agent/Representative accountability management
- Lead gestation management
- Conversion reporting and management
5. Reporting dashboards:
- Nos. of leads
- Leads per source
- Conversions by Representative/Source/Periods
- Average time of conversion
- And a combination of parameters allowing Management to make some informed judgements on the performance of the sales program.
Get in touch
Call for a presentation, a demonstration of the Product to discuss how we can help you automate your sales processes effectively. Write in here.
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