We offer a full range of CRM solutions from Consulting and Software development to Back-office support.
NetProphets offers CRM solutions, as a focused vertical specializing in this space.
The question in today's increasingly dynamic and competitive market environment is not whether you need CRM implementation or solutions, but what solution works best and whether it is an off-the-shelf package or a custom solution that will work best for your business.
At NetProphets we believe that for most customers it is a mix of both. And the resultant answer is dependant on your scale of operations, the uniqueness of your business process and finally the amount of flexibility and ongoing custom integration you are planning upon the initial implementation.
NetProphets CRM Methodology
The CRM methodology followed at NetProphets encompasses various marketing aspects and business functions, including:
. Lead Generation: An efficient Lead Generation System is the starting point for a good CRM program. Leads can be collected from various sources such as web queries, telephonic queries, walk-ins, marketing events and customer referrals. Read More
. Data Warehousing: This involves the sourcing, capturing and management of relevant customer data. Data warehousing also refers to segmentation of customer data on the basis of various factors such as demographic profile, buying behaviour, etc. Read More
. Task Management: Involves processing of leads by a sales representative or channel partners to ensure that all leads/customer enquiries are responded to, sent information and followed up with to maximize conversion. This management is tracked and stored on our systems, per representative profile. Read More
. Email Campaign Management: The services is also called Bulk Mail Relay, and NetProphets has a proprietary system that can be franchised for this purpose. Our software manages a central database of subscribed customers and relay periodic promotional newsletters or emails. Regular tracking is made on the emails read or bounced back. We DO NOT encourage spam mail or maintain a database of customers who have not solicited an email or newsletter. Read More
. Direct Customer Interaction: It can be made through a voice-based (Call Center), Email or Live Chat services. NetProphets owns an Inbound and Outbound customer interaction program, and deploys live Chat for clients whose business demands & live customer helpdesk. Read More
NetProphets Proprietary Solutions
Clients can either commission custom development and integration of CRM solutions or franchise our Products with user and server licenses as Ready-To-Deploy solutions. NetProphets has the following Products to offer to clients currently:
• Lead Management Software
• Task Management Software
• Query Management Software
• Email Campaign Mailing and Management Solution
• Live Chat Application
Get in touch
Call for a presentation, a demonstration of our CRM Products or to discuss how we can help you automate your sales processes effectively. Write in here.