Call Center services
NP provides call center support as an outsourced service to clients who with to engage with us on a turn-key basis: from solution deployment, process management and customer calling.
Our call center is both onsite as well as offsite, and is offered on a per seat basis, for both outbound and inbound calling.
Customers who typically like to use this value-added feature are those who are our clients for our software solutions and wish to back this up with the call support as a 360 degree engagement.
We don't therefore do large scale call-center services, but 1-5 seats per client on either B2B programs or for higher value management programs.
Our work in the call center space has been for:
• Accenture's relationship program with top corporate houses in India.
• Managing HCL-Toshiba's channel management program.
• Managing HCL-Toshiba's web support and lead management.
• EmaarMGF's lead management program.
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